First identify what is missing: the friend’s signup on an invite list, the new customer’s fee benefit, or the inviter’s reward. These are different issues. For a signup without an invitation link, Wise allows the link to be added within 30 days of registration. Wise missed-invite guidance.
The friend does not appear on the invite list
Compare the signup date with the missed-link window. Ask the friend to follow Wise’s instructions from their own account if the window is still open. Save the invitation URL and the relevant dates for support.
Do not create a duplicate account to try to attach the referral. Do not assume that clearing cookies or changing browser will repair attribution after registration; establish what the account shows first.
The transfer still shows a fee
Open the offer details and compare them with the payment you are about to make. Check whether the benefit is unused, unexpired, valid for that transfer and large enough to cover the full amount. Wise’s voucher guide lists restrictions and explains that an allowance can cover only part of a larger payment. Fee-free transfer rules.
If the fee is unexpected, resolve the discrepancy before authorising the payment. Paying first does not establish that support will apply the benefit retrospectively. The promo-code guide shows what to check in the quote.
The friend transferred, but the reward is incomplete
Read the qualifying conditions on the inviter’s page. Check the payment’s completion status, amount and type against that particular programme. The invited person’s benefit and the inviter’s reward have separate requirements. Wise invite programme explanation.
Send support a precise account of the issue
Use the help channel inside your account. Include:
- Which benefit is missing and what the invite page currently says.
- Signup or invitation date, as relevant.
- The exact offer wording or a saved image of it.
- Your own relevant transfer reference and status.
Ask which condition is unmet or whether attribution needs correction. Never include a password, one-time code or the other person’s identity documents in a shared referral discussion.
If the underlying payment is delayed, investigate that separately using the transfer tracker guide. A referral issue and a funding issue can exist at the same time.