Wise referral not working? what to do next
Last updated: February 17, 2026
If your Wise referral offer did not apply, the issue is usually tracking flow or eligibility mismatch, not random failure. You can often prevent this on your next attempt by checking the right points in order.
Open Wise referral flow here and verify offer visibility before paying.
Disclosure: This page includes my Wise referral link. If you use it, I may receive a referral reward at no extra cost to you.
Quick answer
Most referral problems happen when signup and transfer are not completed in one clean referral session, or when the account/transfer does not meet current offer terms.
Top reasons referrals do not apply
- Account already existed before referral click
- Offer was not available for your country/route
- Transfer did not meet qualifying criteria
- Transfer was canceled or refunded
- Browser/session tracking was interrupted during signup
Fix checklist (in order)
- Confirm you are using the official
wise.comreferral URL. - Start a fresh session and avoid switching devices mid-signup.
- Check that the offer is visible in your active flow.
- Complete account setup and verification if prompted.
- Make sure transfer details meet shown eligibility conditions.
- Complete transfer without cancellation.
- Keep screenshots of offer and confirmation screens.
If you already sent money and no referral was applied
- Check whether transfer status is fully completed
- Review campaign terms shown at signup
- Compare transfer details with qualifying conditions
- Contact Wise support with transfer reference and screenshots
Support request prep
Before contacting support, keep these ready:
- Referral link used
- Email used to create account
- Transfer reference ID
- Date/time of signup and transfer
- Screenshots showing offer visibility (if available)
Related guides
- How Wise referral works
- Wise promo code guide
- How to verify your Wise account
- Wise transfer pending: what to do
FAQ
1) Can existing users claim a new-user referral offer?
Usually no, unless campaign terms explicitly say otherwise.
2) Does changing browser break referral tracking?
It can. Completing signup in one session is safer.
3) If my transfer was canceled, does referral still count?
Typically canceled/refunded transfers do not qualify.
4) What should I check before my next attempt?
Offer visibility, account eligibility, and qualifying transfer terms.
5) Is referral availability the same in every country?
No. Availability can vary by country and route.
Final CTA
If you want the cleanest path, restart with an eligible session and confirm offer terms in checkout before payment.